You know how it is: after cleaning the room you discover that all the towels have been used. And the bathrobes? These were no longer neatly on the hook, but somewhere in a cozy clump on the bed or the bathroom.
To some hosts or hotel managers, that may feel like “unnecessary laundry” — but it's actually a good sign. In fact, it is a silent compliment from your guests.
Seeking comfort is a good sign
If guests use all the towels and bathrobes, that means only one thing: they felt comfortable. They felt welcome to get what they needed — without feeling burdened. And that is exactly what you want in a hospitable environment. You not only facilitate an overnight stay, but an experience of comfort and relaxation.
The feeling of luxury
Many people may have one towel per day at home, or no soft bathrobe within reach. When they are in your hotel or B&B, they would like to use what is normally just beyond their reach. An extra large towel after showering, a separate one for their hair, one to dry the floor, and of course the bathrobe to curl up in before going to sleep.
In short: they treat themselves — and they do it because you make it possible.
Guests experience care and quality
Good quality towels, fresh smelling and plentiful, give a feeling of luxury. It shows that as a host you have thought about comfort and experience. And if guests make full use of it, that means your approach works. They appreciate it – even if they don't always say it in words.
Yes, it's some extra wax. But also extra appreciation.
Sure, there's a bit more laundry involved. But see it as a sign that you are doing your job well. Every towel used or bathrobe worn is actually a silent applause. Your guests felt at home. And that ensures returning visitors, word-of-mouth advertising and great reviews.
So next time you find an empty bathroom and a full laundry basket? Feel free to smile — you did exactly what you were supposed to do: make your guests relax, enjoy and feel completely at ease.